BrandRed is an independent customer review platform specifically designed for direct-to-consumer (DTC) and ecommerce brands. Unlike other platforms that may have conflicts of interest, we operate completely independently without selling products or favoring certain brands. Our mission is to provide open, unbiased, and impartial reviews to help customers make informed purchasing decisions while helping honest businesses build trust and credibility.
Leaving a review on BrandRed is simple and free. Search for the brand you want to review, click on their profile, and select "Write a Review" You'll be asked to provide details about your experience, rate different aspects of your purchase, and share your honest feedback. We may ask for purchase verification to ensure review authenticity. Once submitted, your review will be published after our verification process.
Yes, we take review authenticity seriously. We use multiple verification methods including purchase verification, email confirmation, and our proprietary fraud detection system. We also implement KYC (Know Your Customer) verification for enhanced trust. Reviews that cannot be verified or appear suspicious are flagged for manual review or removed to maintain platform integrity.
Business owners can create a free account and claim their business profile. Once verified, you can manage your reviews, respond to customer feedback, and access analytics about your brand's reputation. We offer various subscription plans with additional features like review management tools, employee access, and website widgets. Getting started is free, and you only pay for premium features as your business grows.
No, businesses cannot remove legitimate negative reviews. This is fundamental to our independence and credibility. However, businesses can respond professionally to reviews, address customer concerns, and demonstrate their commitment to customer service. We only remove reviews that violate our community guidelines, contain false information, or fail our verification process.
BrandRed operates on a subscription-based model for businesses, similar to software-as-a-service platforms. We charge businesses for premium features like advanced analytics, review management tools, and website integration widgets. We never charge customers to read or write reviews, and we don't sell advertising space or accept payments to promote certain brands or hide negative feedback.
Yes! Business subscribers can embed our customizable trust widgets on their websites to display their reviews and ratings. These widgets are fully responsive, user-friendly, and can be customized to match your brand colors and style. The integration is simple and works with most website platforms including Shopify, WordPress, and custom-built sites.
If you believe a review violates our community guidelines or contains false information, you can report it through our dispute process. We investigate all reports thoroughly and take appropriate action. For businesses, we recommend first trying to resolve issues directly with customers through our response system. For customers, we encourage reaching out to businesses directly when possible before leaving negative reviews.
Yes, BrandRed is completely free for customers to read and write reviews. We believe access to honest product information should never be behind a paywall. For businesses, creating a profile and basic review management is free. We offer premium subscription plans with advanced features for businesses that want enhanced tools and capabilities.
We take privacy seriously and comply with all major data protection regulations including GDPR. We only collect information necessary to verify reviews and provide our service. We never sell personal data to third parties, and we use industry-standard security measures including two-factor authentication and encrypted data storage. You can control your privacy settings and delete your account at any time.